1. What types of backpack products do you offer?
We offer a wide range of backpack products, including business backpacks, lwisure backpacks, kids school backpacks, teenager backpacks, laptop backpacks, travel bags, chest bags, waist bags, canvas bags, handbags, and more. Our product catalog is diverse to cater to various customer needs.
2. Are your bags available for international shipping?
Yes, we have rich experience of producing and export, and till now we have exported the prodcuts to more than 25 countries and regions from Asia, Europe, North America, Sounth America, Africa, and Oceania,ect continets. We work with reliable shipping partners to ensure your orders reach you promptly and securely.
3. What are your prices?
You can contact our sales team to get the products catalog sheet with price.
We will also check the international shipping freight for you.
4. What is your MOQ for ordering?
The MOQ is 5pcs from start.
5. Can I place bulk orders for backpacks?
Absolutely! We welcome bulk orders and offer competitive pricing for wholesalers, retailers, and businesses. Please contact our sales team for bulk order inquiries.
6. How do I place an order on your website?
To place an order, browse our product catalog and select the bags you want to purchase, then reach our customer service team by visiting our “Contact Us” page on the website to get the price quote. We are available via email, phone, and live chat to assist you with any inquiries or concerns.
7. What payment methods do you accept?
We accept a variety of payment methods, including Western Union, PayPal, Moneygram, and T/T bank transfers,etc.
For OEM/ODM order, deposit 30% would be prepaid, 70% be paid before shipment or against the copy of BL.
8. Do you offer customization options?
Yes, we provide customization services, including adding logos, branding, or specific design features. We can also customize the bag according to your own design with different fabric materials and accessories.
Contact our customer service team to discuss your customization needs.
9. How long can you produce the cutomized bags well?
For simply customization like printing a logo, or add some labels on the stock bags, usually within a week. For entirely customization quantity let’s say 3000pcs, will spend around 25-30 days. The production time also being affected with the situation of different materials and accessories supplying.
10. What is your packaging standard?
Each of the bag will be packed in a dust prevent plastic bag, outer is five layers of corrugated boxes，fixed with PET plastic steel packing belt, and water resistant pastic packing.
11. How long does it take to receive my order? And how can I track my order?
Delivery times vary depending on your location and shipping method.
Normally 5-10 days for air or express shipping to most of the worldwide countries. By sea shipping, 10-15 days to near countries from southeast Asia and Korea, Japan, 20-40 days for farther locate countries from China.
If you have your own shipping agent in China, we can also cooperate their work to send the goods to your agent’s warehouse.
Once your order ships, we’ll provide tracking information or the sea shipping BL, so you can track your order’s status and estimated arriving date.
12. What is your products warranty?
Since the products are made by combining of human hand and machine, it allows 1% defection per order. We will take responsible for the defective bags.
13. How can I contact your customer support team?
– You can reach our customer support team by visiting our “Contact Us” page on the website. We are available via email, phone, and live chat to assist you with any inquiries or concerns.